is that

the hardest lesson

I ever learned

after the one about having to earn a living

is that

organisations firms companies

do not exist to serve your needs

but their own

I think it was Weber on bureaucracy

wrote it first & best

but to the boy me starting out

the onset of this is how we do things here

always have always will

was a puzzle I could not disentangle

being that I could see easier ways

simpler ways to resolve the tasks given

to be told these notions

were above my pay grade

not in your remit

it was then I understood

my hardest lesson

this was why

so many people died tired

cynical downtrodden

the system set up to serve

had instead killed them


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